InsideAuto | Rental terms

GENERAL TERMS AND CONDITIONS FOR RENTAL AND USE OF VEHICLES INSIDE AUTO DOOEL Ohrid Address: ul. Bul. Makedonski Prosvetiteli no. lok. 3A, Ohrid 1. GENERAL PROVISIONS These general terms and conditions govern the rights and obligations between INSIDE AUTO DOOEL Ohrid, hereinafter referred to as: Lessor, and the person renting the vehicle, hereinafter referred to as: User. By signing the rental agreement, the User confirms that he is familiar with these terms and conditions, that he has understood them and that he fully accepts them. 2. RENTAL CONDITIONS The User and all additional drivers must be at least 21 years old, have a valid ID card or passport, a valid driver's license and at least 2 years of driving experience. The Lessor has the right to set a higher minimum age, greater driving experience or a higher deposit for certain vehicle categories. For drivers aged 21 to 24 (inclusive), a young driver surcharge of 500 denars per rental day is charged. The surcharge also applies to additional drivers in this age group. The Lessor has the right to withhold certain vehicle categories from drivers under 25 years of age. The vehicle may only be driven by persons specified in the contract. The User is fully responsible for the actions of any additional drivers. If the vehicle is driven by a person not specified in the contract, the User bears full responsibility for all damages, fines and consequences, regardless of the selected type of insurance. 3. DRIVING LICENSE FOR FOREIGN CLIENTS If the User’s driving license is not issued in Latin script, the User is obliged to submit an international driving license together with the original national driving license. The international driving license is not valid on its own without the original driving license. 4. PICKUP AND RETURN OF THE VEHICLE The vehicle is picked up and returned at the agreed place and at the agreed time. Upon pick-up, the vehicle is inspected and its condition, mileage, fuel level, documents, keys and equipment are recorded in the contract or handover record. The User is obliged to return the vehicle in the same condition in which he took it, with normal use, with the same fuel level, clean and with all equipment, documents and keys. If the vehicle is returned significantly dirty and requires cleaning beyond the usual (waste, stains, sand, mud, animal hair and similar), a cleaning fee of 1,000 denars is charged. If chemical cleaning or removal of a persistent odour is required, the costs are charged according to the actual amount. A delay of up to 1 hour is allowed. For a longer delay, an additional fee may be charged according to the applicable price list. If the delay is significant, the Lessor has the right to charge an additional day. If the User wants to extend the contract, he is obliged to notify the Lessor in a timely manner. Extension is possible only with prior approval. Untimely return of the vehicle without approval may be considered illegal retention of the vehicle and the Lessor has the right to take appropriate legal measures. 5. PRICE, PAYMENT AND DEPOSIT Upon signing the contract, the User is obliged to pay the rental price and all additional services. The minimum rental period is 24 hours, unless otherwise agreed. One day of rental is considered a period of 24 hours from the time of taking over the vehicle. As a rule, no deposit is charged for the vehicles. A deposit is charged only if this is expressly stated for the specific vehicle in the offer, the reservation or the rental agreement, as well as in the cases expressly provided for by these terms. Where a deposit is required, it serves as security for possible damages, fines, tolls, parking costs, missing fuel, loss of keys or documents, delays, additional services and other costs related to the use of the vehicle. The vehicle is returned with the same amount of fuel as it was taken over. If fuel is missing, the client pays the actual amount of missing fuel according to the company's current price list plus an administrative fee of 1000 denars for the refill service. Filling the vehicle with an incorrect type of fuel constitutes a gross breach of the vehicle's operating instructions. In such a case, the User bears all costs of draining and cleaning the tank and the fuel system, repairing any resulting damage, transporting the vehicle to a service centre, as well as compensation for the period during which the vehicle was unavailable for rental. These costs are not covered by the insurance, nor by any additional coverage. Where a deposit has been charged, it is returned after the rental is completed and the vehicle is inspected, if there are no unpaid obligations, damages or other costs. If the damages or costs exceed the amount of the deposit, or if no deposit has been charged, the User is obliged to compensate all incurred costs in full. 6. THE PRICE INCLUDES The rental price, unless otherwise stated, includes: - compulsory third party liability insurance; - comprehensive insurance in accordance with the terms of the insurance policy; - unlimited mileage, if specified in the offer; - standard vehicle equipment; - VAT, if applicable. The price does not include additional services, fines, tolls, parking, fuel, additional equipment, delivery or return to another location, driving abroad and other costs not expressly stated as included. If limited mileage has been agreed for the vehicle, each kilometre driven above the agreed limit is charged according to the applicable price list. The mileage driven is determined from the odometer reading recorded at pick-up and at return in the handover record. 7. OBLIGATIONS OF THE USER The user is obliged to: - use the vehicle conscientiously, carefully and in accordance with legal regulations; - return the vehicle at the agreed time and at the agreed location; - pay all tolls, parking costs, traffic fines, violations and other costs incurred during the rental; - immediately notify the Lessor in the event of a defect, damage, traffic accident, theft or other problem; - not to carry out repairs or interventions without the prior consent of the Lessor; - to comply with all terms of the contract and these general terms and conditions. 8. PROHIBITED USE It is prohibited to use the vehicle: - under the influence of alcohol, drugs, sedatives or other psychoactive substances; - by persons not listed in the contract; - without a valid driver's license; - for races, competitions, tests or illegal activities; - for the transport of passengers or goods for compensation; - for towing other vehicles or trailers without consent; - on inaccessible, unsafe or unpaved roads, unless permitted by the contract; - outside the permitted countries; - contrary to the technical purpose and instructions for use of the vehicle. 9. DRIVING ABROAD Driving outside the borders of the Republic of North Macedonia is permitted only with prior written consent from INSIDE AUTO DOOEL Ohrid. The User is obliged to announce in advance the intention to travel abroad, in order to prepare the necessary documents, authorizations and green card. For driving abroad, an additional deposit and additional fee may be required, according to the applicable price list. Driving abroad without prior consent is considered a serious breach of the contract. 10. TECHNICAL PROBLEMS The vehicles are regularly serviced and technically inspected. However, if a technical problem occurs, the User is obliged to immediately notify the Lessor on the contact numbers specified in the contract. The User may not independently carry out repairs, replacement of parts or other interventions without prior consent from the Lessor. If an urgent repair is required, it must be approved by the Lessor, and the User is obliged to submit a valid invoice. If the vehicle cannot safely continue driving, the Lessor will take reasonable measures to provide service assistance or provide a replacement vehicle, depending on availability and circumstances. 11. TRAFFIC ACCIDENT, DAMAGE AND THEFT In the event of a traffic accident, damage or theft, the User is obliged to: - immediately notify the Lessor; - immediately call the police; - provide a police report; - not leave the scene of the incident without permission from the competent authorities; - not admit guilt and not enter into agreements with third parties without the consent of the Lessor; - provide all documents related to the incident. If the User does not provide a police report, the insurance may not be valid, and all costs may be borne by the User. 12. INSURANCE All vehicles have compulsory insurance and comprehensive insurance, in accordance with the terms of the insurance policy. In the event of damage, the User is liable up to the amount of the deductible or participation in the damage, unless additional coverage has been agreed. The standard damage excess amounts to up to EUR 1,000 in denar equivalent. With a surcharge for additional coverage of EUR 10 per day, the damage excess is reduced to up to EUR 500 in denar equivalent. The selected insurance package is stated in the rental agreement. Additional or full coverage does not exempt the User from liability if he violates the terms of the contract or acts negligently, illegally or contrary to the rules for using the vehicle. 13. WHEN THE INSURANCE IS NOT VALID The insurance and additional coverage do not apply in the following cases: - driving under the influence of alcohol, drugs or other psychoactive substances; - driving by a person not specified in the contract; - driving without a valid driver's license; - intentional damage or extremely negligent use; - unreported traffic accident; - failure to submit a police report; - using the vehicle contrary to the contract; - driving outside the permitted countries; - damage to tires, undercarriage, interior, mirrors, keys, documents or equipment, unless otherwise agreed. 14. THEFT INSURANCE Theft insurance is not valid if: - the vehicle is left unlocked; - the key or documents are left in the vehicle; - the alarm is not activated, if the vehicle has an alarm; - the User has acted negligently or contrary to the contract. 15. OFFENCES AND LIABILITY The User is fully responsible for all traffic violations, fines, tolls, parking costs, administrative costs and other financial obligations incurred during the use of the vehicle. The Lessor has the right to collect these costs from the deposit or to additionally invoice the User. For every offence registered against the vehicle during the rental — including speeding, incorrect parking and similar offences — the Lessor charges an administrative fee of MKD 3,075 for processing the case. The fee applies to each offence separately and is separate from the amount of the fine itself, which the User pays in full in addition. The fee also applies when the fine arrives after the rental has ended. 16. NO SMOKING Smoking in the vehicle is strictly prohibited. In case of violation, INSIDE AUTO DOOEL Ohrid has the right to charge costs for dry cleaning, odor removal and repair of any damage. 17. RETURN OUTSIDE WORKING HOURS Return of the vehicle outside of working hours is possible only with prior agreement with the Lessor. If the User leaves the key at an agreed place, he remains responsible for the vehicle until the moment of its inspection and collection by the Lessor. 18. DOCUMENTS, EQUIPMENT AND KEY In case of loss or damage to a key, documents, parking card, additional equipment or mandatory equipment, the User is obliged to reimburse the costs for their replacement. 19. VEHICLE TRACKING Vehicles may be equipped with tracking and locating devices for the purpose of vehicle protection, theft prevention, control of contractual obligations and security. 20. PERSONAL DATA By signing the rental agreement, the User agrees that INSIDE AUTO DOOEL Ohrid will process his personal data, including copying personal documents, exclusively for the purposes of concluding and executing the rental agreement, payment, insurance, identification and fulfillment of legal obligations. The User agrees that his personal data, if necessary, will be submitted to competent institutions, authorities, insurance companies and other authorized entities in accordance with the law. Personal data is stored in accordance with the rental period and after their expiration are deleted or destroyed in accordance with applicable regulations. 21. CANCELLATION OF RESERVATION The reservation may be cancelled free of charge no later than 48 hours before the agreed vehicle pick-up time. In that case, the paid amount is refunded in full, except for any bank, card or administrative costs beyond the Lessor's control. If the reservation is cancelled less than 48 hours before the agreed pick-up time, or if the User does not show up at the agreed time, the Lessor retains the entire paid amount. A cancellation request is deemed submitted at the moment the Lessor receives it in written form, at the email address stated in the contract. 22. TERMINATION OF THE CONTRACT The contract may be terminated by agreement of both parties or due to non-compliance with the contractual obligations. Employees or authorized persons of INSIDE AUTO DOOEL Ohrid have the right to inspect and, if necessary, take over the vehicle in case of violation of the conditions. 23. COMPLAINTS AND JURISDICTION All complaints should be reported immediately to INSIDE AUTO DOOEL Ohrid. The parties will try to resolve disputes amicably. If this is not possible, the Basic Court in Ohrid is competent. 24. FINAL NOTE The User confirms that before signing the contract he has read, understood and accepted all the rental conditions. For any ambiguities, the User is obliged to request an explanation from a representative of INSIDE AUTO DOOEL Ohrid before taking possession of the vehicle.

Rental terms and conditions