Privacy Policy
Inside Auto DOOEL Ohrid, with address Bul. Makedonski Prosvetiteli no. loc. 3A, Ohrid, hereinafter referred to as "the Company", respects your privacy and is committed to protecting your personal data in accordance with applicable personal data protection regulations.
This policy explains how we collect, use, store and protect your personal data when using the website insideauto.mk and vehicle rental services.
1. Data We Collect
When using our services, we may collect the following data:
- first and last name;
- phone number;
- email address;
- address, country and other contact information;
- data required for vehicle reservation and rental;
- vehicle selection, dates, times and pickup/return locations;
- selected additional services and options;
- payment method and status;
- data from ID card, passport or driving licence, when required for entering into and executing the agreement;
- technical data such as IP address, device type, browser and cookies.
2. How We Use Your Data
We use your personal data for:
- processing, confirming and managing reservations;
- entering into and executing a vehicle rental agreement;
- communicating with you regarding reservations, payments, changes and support;
- processing payments and issuing invoices;
- fulfilling legal, accounting and tax obligations;
- protecting vehicles, collecting damages, fines or other costs related to the use of the vehicle;
- improving the website and services;
- sending marketing messages only if you have previously given consent.
3. Data Sharing
Your personal data may be shared only when necessary, and only with:
- payment processors and banks;
- accounting and legal associates;
- insurance companies;
- competent institutions and authorities, when legally required;
- technical providers who assist us in maintaining the website and reservation system.
We do not sell your personal data to third parties.
4. Data Storage and Protection
We apply the necessary technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, loss or destruction.
Data is stored for as long as necessary to fulfil the purposes for which it was collected, as well as in accordance with legal, tax, accounting and contractual retention periods.
5. Cookies
The website may use cookies for proper functioning, usage analysis and improving the user experience.
By using the website, you agree to the use of essential cookies. Separate consent may be required for analytical or marketing cookies, if used.
6. Your Rights
You have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request erasure of data where there is a legal basis for doing so;
- request restriction of processing;
- object to processing;
- withdraw consent, where processing is based on consent;
- lodge a complaint with the competent personal data protection authority.
7. Contact
For questions related to privacy and personal data processing, you can contact us at:
Email: info@insideauto.mk
Phone: +389 70 377 078
Phone: +389 72 273 672
Company: Inside Auto DOOEL Ohrid
Address: Bul. Makedonski Prosvetiteli no. loc. 3A, Ohrid
Cancellation and Refund Policy
Inside Auto DOOEL Ohrid strives to provide fair and transparent cancellation and refund conditions for vehicle rental reservations.
1. Free Cancellation
The client may cancel the reservation free of charge no later than 48 hours before the scheduled vehicle pickup time.
If the reservation has been paid in advance, the amount paid will be refunded in full, except for any banking, card or administrative charges beyond the control of Inside Auto DOOEL Ohrid.
2. Cancellation Between 24 and 48 Hours Before Pickup
If the reservation is cancelled between 24 and 48 hours before the scheduled time, Inside Auto DOOEL Ohrid is entitled to retain 50% of the amount paid or an amount equal to one rental day, whichever is lower.
The remainder of the payment may be returned to the client or, by agreement, used as credit towards a future reservation.
3. Cancellation Less Than 24 Hours Before Pickup
If the reservation is cancelled less than 24 hours before the scheduled time, Inside Auto DOOEL Ohrid is entitled to retain an amount equal to one rental day.
If the total reservation amount is less than the price for one day, the full amount paid may be retained.
4. No-Show
If the client does not appear at the agreed time and has not previously cancelled the reservation, the reservation is considered a no-show.
In the event of a no-show, Inside Auto DOOEL Ohrid is entitled to cancel the reservation and retain the amount paid up to the value of one rental day, or the full amount if so stated in the offer.
5. Change of Booking
Changes to the date, time, location or vehicle are only possible with prior consent from Inside Auto DOOEL Ohrid and subject to availability.
If the client requests a change in a timely manner, no later than 24 hours before pickup, the payment may be transferred to a new booking at no additional charge, unless the new reservation has a higher price.
6. Refunds
Refunds are processed using the same payment method as the original payment, unless otherwise agreed.
The refund timeframe depends on the bank, card processor or payment system and typically takes between 5 and 15 business days.
Banking, card, transaction or administrative charges may not be subject to refund.
7. Early Return of Vehicle
A refund for early return of the vehicle is not guaranteed and is assessed on a case-by-case basis, depending on the circumstances and the agreed rental period.
8. Vehicle Malfunction
In the event of a vehicle malfunction not caused by the client, Inside Auto DOOEL Ohrid will take reasonable steps to provide a replacement vehicle or appropriate compensation.
9. Deposit
The deposit is not considered part of the rental price and is returned after the vehicle is returned and inspected, provided there is no damage, fines, tolls, parking charges, fuel shortage, late return or other costs.
If costs or damages exist, Inside Auto DOOEL Ohrid is entitled to deduct them from the deposit.
10. Refund Procedure
To request a refund, the client should send an email to info@insideauto.mk with the reservation number, full name, reservation date and reason for the request.
After reviewing the request, the client will receive a response within 3 business days.
Delivery and Vehicle Pickup Policy
1. Vehicle Pickup
Vehicles are available for pickup at the agreed location stated in the reservation.
The base location of Inside Auto DOOEL Ohrid is:
Bul. Makedonski Prosvetiteli no. loc. 3A, Ohrid
2. Delivery to Another Location
Delivery and return of a vehicle to another location is possible upon request and subject to availability.
A surcharge may apply for delivery or return to another location, which is displayed or agreed upon at the time of booking.
3. Delivery Timeframes
The vehicle is delivered on the agreed date and time of pickup.
The client must be present at the agreed location at the specified time. The client's delay may affect the rental period and may result in additional charges.
4. Vehicle Inspection
Upon pickup, the client is required to carefully inspect the vehicle.
Existing damage, fuel level, mileage, equipment, documents and keys are recorded in the rental agreement or handover report.
If the client notices damage that has not been recorded, they must report it immediately before taking the vehicle.
5. Vehicle Return
The vehicle must be returned to the agreed location on the agreed date and time.
The client is required to return the vehicle in the same condition as received, with normal use, with the same fuel level, clean and with all equipment, documents and keys.
6. Contact
For questions related to pickup, return or delivery of a vehicle, contact us at:
Email: info@insideauto.mk
